What is lead time?
In Stock, we can ship it to you within about 3-5 working days. Without stock, the lead time will be around 10-15 days.
Do you offer customization or personalization services?
Yes, Cebattery offer Integrated customization solution. You can customize your own battery solution, including Battery capacity、Battery voltage、Battery plug、Custom size、Display、Logo oem/odm、Packge.
How about the after-sale services?
After-sale service can by e-mail, whatsApp, trade manager, and telephone within 24 hours.
What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
How do you send the products to me?
Economic shipping way: by sea, by air transport (DDU/DDP), DHL, Fedex, TNT, EMS, UPS etc.
We will use safe and economic shipping couriers to ship the products depending on your location. And delivery times are entirely up to the discretion of the courier.
How do I become a dealer with Cebattery?
Please send an email to levin@cebattery.com with your interest!
Is my privacy and personal information secure on your site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times.
What is the payment terms?
PayPal: Secure payment through your PayPal account. Simply select PayPal at checkout and follow the instructions.
Credit/Debit Cards: Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club, Visa Electron, and Cartes Bancaires are accepted.
Bank Deposit: Transfer payment directly from your bank. Contact us for the bank details after placing your order.
Escrow alibaba (Alibaba.com pay): Escrow is same like paypal, after you place the order and make the payment on alibaba, alibaba company will notify us to make the shipment, after you get goods, alibaba can release money to us.
What is the quality guarantee?
Quality guarantee:6-12 months. If the product out of commission within 3 months, please return it to us, we will repair it; if we can't repair it successfully, we will replace a new one; Man-made damage, improper operation and force majeure will be excepted. And you will pay the shipping cost of returning to us, we will shipping to you for free.