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Frequently Asked Questions

Products

We have many other capacities of solid-state batteries from 2000mAh-300Ah and the professional technical engineers are staffed by, if you want optimization to improve UAV performance, please contact us!

Q1: What is the MOQ?

A1: In stock, the MOQ is 2pcs. Without stock, we can ship you even 1 pcs as sample. Quantity orders have better
price, we will check the best price for you.

Q2: What is lead time?

A2: We wil arrenge the goods for you as soon as possible; Normally around 3-5 days;
When there is out of stock, the lead time will be 10-15 days.
Shipping duration:
* Express (DHL/FedEx): [5-10 days to major countries]
* Standard shipping: [15-30 days to Europe/North America]

Q3: What is the payment terms?

A3: T/T, Paypal, Escrow alibaba is acceptable. Escrow is same like paypal.

Q4: What is the courier delivery?

A4: DHL, Fedex, TNT, EMS, UPS etc.
Due to the products special ,We will choose the safe and cheapest way for you to reduce your cost. Economic shipping way: by sea, by air transport (DDU/DDP) .


We can also ship to your own freight forwarding.

As long as the goods are shipped out, we will offer you the goods pack pictures and tracking No.

Q5: What is the quality guarantee?

A5: Quality guarantee: 6-12 months. If the product out of commission within 3 months, please return it to us, we will repair it; if we can’t repair it successfully, we will replace a new one; Man-made damage, improper operation and force majeure will be excepted. And you will pay the shipping cost of returning to us, we will shipping to you for free.

Q6: Can I get a special discount as I am a distributor?

A6: Yes, you can contact us. The service can by e-mail, whatsapp, wechat, trade manager, and telephone within 24 hours.

Q7: Can you provide customized battery solutions?

A7: Yes, we offer customized solutions based on your specific needs, please contact us!

Q8: Do you test your batteries before delivery, and how about the after-sale service?

A8: Yes, 100% test before delivery. 

Before shipment, we conduct inspections for each process, including cell inspection, battery pack appearance inspection, size and weight inspection, charge and discharge aging inspection, vibration inspection, voltage and internal resistance inspection, power lines and plugs of the battery, and so on.


After-service can be contacted by trade manager, e-mail, and wechat, it would be 24 hours online.

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